{"id":2530,"date":"2026-10-11T14:56:20","date_gmt":"2026-10-11T14:56:20","guid":{"rendered":"https:\/\/patsecuritysolutions.co.ke\/shop\/?page_id=2530"},"modified":"2026-10-11T14:56:20","modified_gmt":"2026-10-11T14:56:20","slug":"electric-fence-troubleshooter","status":"publish","type":"page","link":"https:\/\/patsecuritysolutions.co.ke\/shop\/electric-fence-troubleshooter\/","title":{"rendered":"Electric Fence Troubleshooter"},"content":{"rendered":"\n<div id=\"pft\" class=\"pft\">\n<style>\n.pft{--pft-accent:#0b5cab;--pft-warn:#b45309;--pft-line:rgba(0,0,0,.14);--pft-soft:rgba(0,0,0,.04);max-width:820px;margin:0 auto;line-height:1.55}\n.pft *{box-sizing:border-box}\n.pft h2{margin:0 0 .3em}\n.pft h3{margin:1.4em 0 .5em;font-size:1.1em}\n.pft-lead{margin:0 0 1em;opacity:.85}\n.pft-safety{border:1px solid var(--pft-warn);border-left-width:5px;border-radius:6px;padding:.8em 1em;margin:0 0 1.2em;background:rgba(180,83,9,.06)}\n.pft-safety strong{color:var(--pft-warn)}\n.pft-safety ul{margin:.4em 0 0;padding-left:1.2em}\n.pft-form{display:grid;gap:1em;grid-template-columns:1fr;margin-bottom:1.2em}\n.pft-form label{display:block;font-weight:600;margin-bottom:.3em}\n.pft-form select{width:100%;padding:.7em .6em;font-size:16px;border:1px solid var(--pft-line);border-radius:6px;background:#fff;color:inherit}\n.pft-form select:focus-visible,.pft-btn:focus-visible,.pft-check input:focus-visible{outline:3px solid var(--pft-accent);outline-offset:2px}\n.pft-hint{font-size:.88em;opacity:.75;margin-top:.3em}\n.pft-result{border:1px solid var(--pft-line);border-radius:8px;padding:1.1em 1.2em}\n.pft-result h3:first-child{margin-top:0;font-size:1.25em}\n.pft-note{background:var(--pft-soft);border-radius:6px;padding:.7em .9em;margin:.8em 0}\n.pft-note b{display:block;font-size:.82em;text-transform:uppercase;letter-spacing:.04em;opacity:.7}\n.pft-checks{list-style:none;margin:0;padding:0;counter-reset:pft}\n.pft-check{counter-increment:pft;border-top:1px solid var(--pft-line);padding:.75em 0}\n.pft-check label{display:grid;grid-template-columns:auto 1fr;gap:.7em;cursor:pointer;font-weight:400;margin:0}\n.pft-check input{width:1.25em;height:1.25em;margin-top:.2em;accent-color:var(--pft-accent)}\n.pft-check-title{font-weight:600}\n.pft-check-title::before{content:counter(pft) \". \"}\n.pft-check-detail{display:block;opacity:.85}\n.pft-check.is-done .pft-check-title{text-decoration:line-through;opacity:.6}\n.pft-progress{font-size:.9em;opacity:.75;margin:.2em 0 .6em}\n.pft-parts{margin:0;padding-left:1.2em}\n.pft-parts a{color:var(--pft-accent);font-weight:600}\n.pft-escalate{border-left:5px solid var(--pft-accent);background:var(--pft-soft);border-radius:6px;padding:.7em .9em;margin-top:1.2em}\n.pft-actions{display:flex;flex-wrap:wrap;gap:.7em;margin-top:1.2em}\n.pft-btn{display:inline-block;padding:.75em 1.2em;border-radius:6px;font-weight:700;text-decoration:none;border:2px solid transparent;cursor:pointer;font-size:1em}\n.pft-btn-wa{background:#128c7e;color:#fff}\n.pft-btn-wa:hover{background:#0e6f64;color:#fff}\n.pft-btn-ghost{background:transparent;border-color:var(--pft-line);color:inherit}\n.pft-empty{opacity:.75;margin:0}\n@media (min-width:640px){.pft-form{grid-template-columns:1fr 1fr}}\n@media print{.pft-form,.pft-actions{display:none}}\n<\/style>\n<p class=\"pft-lead\">Pick your energizer and what it is doing. You get the checks to run, in order, and the parts that usually fix it.<\/p>\n<div class=\"pft-safety\" role=\"note\">\n<strong>Before you touch any wire<\/strong>\n<ul>\n<li>Switch the energizer off at its key, tag or keypad. Unplugging it is not enough: the backup battery keeps the fence live.<\/li>\n<li>Never test a fence by touching it. Use a fence tester.<\/li>\n<li>Do not open the energizer. Anything inside the unit or on the mains side is a job for a technician.<\/li>\n<\/ul>\n<\/div>\n<div class=\"pft-form\">\n<div>\n<label for=\"pft-family\">Your energizer<\/label>\n<select id=\"pft-family\"><option value=\"\">Choose your energizer<\/option><\/select>\n<div class=\"pft-hint\" id=\"pft-models\"><\/div>\n<\/div>\n<div>\n<label for=\"pft-symptom\">What is it doing?<\/label>\n<select id=\"pft-symptom\" disabled><option value=\"\">Choose the problem<\/option><\/select>\n<\/div>\n<\/div>\n<div class=\"pft-result\" id=\"pft-result\" aria-live=\"polite\"><p class=\"pft-empty\">Choose your energizer and the problem to see the checks.<\/p><\/div>\n<script type=\"application\/json\" id=\"pft-data\">\n{\n\"shop\": \"https:\/\/patsecuritysolutions.co.ke\/shop\/\",\n\"whatsapp\": \"254714847183\",\n\"products\": {\n\"tester\": {\"name\": \"Electric fence tester voltmeter\", \"slug\": \"electric-fence-tester-voltmeter\"},\n\"faultfinder\": {\"name\": \"JVA fault finder (points toward the fault)\", \"slug\": \"jva-electric-fence-fault-finder\"},\n\"battery\": {\"name\": \"12V 7Ah backup battery\", \"slug\": \"power-supply-backup-batteries-12v-7-0-ah\"},\n\"winsul\": {\"name\": \"W insulators\", \"slug\": \"w-insulators-for-electric-fence\"},\n\"porcelain\": {\"name\": \"Porcelain insulators\", \"slug\": \"porcelain-ceramic-electric-fence-insulators\"},\n\"strainer\": {\"name\": \"Super strainer insulators\", \"slug\": \"super-strainers-insulators-for-electric-fence\"},\n\"undergate\": {\"name\": \"Undergate cable\", \"slug\": \"electric-fence-undergate-cable-1-5mm-50m\"},\n\"htwire\": {\"name\": \"Galvanized HT fence wire\", \"slug\": \"1-6mm-electric-fence-galvanized-ht-wire-25kg-1200m\"},\n\"arrestor\": {\"name\": \"Lightning arrestor\", \"slug\": \"electric-fence-lightning-arrestor\"},\n\"nemtekDiverter\": {\"name\": \"Nemtek lightning inhibitor and diverter\", \"slug\": \"nemtek-lightning-inhibitor-and-diverter\"},\n\"jvaDiverter\": {\"name\": \"JVA lightning diverter\", \"slug\": \"jva-v-type-lighting-diverter-with-adjustable-spark-gap\"},\n\"hammerSurge\": {\"name\": \"Hammer energizer surge protector\", \"slug\": \"hammer-energizer-surge-protector\"},\n\"hammerTransformer\": {\"name\": \"Hammer energizer transformer (confirm it suits your model)\", \"slug\": \"electric-fence-hammer-energizer-transformer\"},\n\"hammerKey\": {\"name\": \"Hammer energizer spare key\", \"slug\": \"electric-fence-hammer-energizer-spare-key\"},\n\"hammerKeyswitch\": {\"name\": \"Hammer remote keyswitch\", \"slug\": \"hammer-energizer-remote-keyswitch\"},\n\"nemtekTag\": {\"name\": \"Nemtek magnetic tag\", \"slug\": \"nemtek-energizer-magnetic-tag\"},\n\"gateContact\": {\"name\": \"Gate contacts for sliding gates\", \"slug\": \"nemtek-gate-contacts-for-sliding-gate-and-electric-fence\"},\n\"fenceLight\": {\"name\": \"Fence light indicator (shows the fence is live)\", \"slug\": \"nemtek-fence-light-indicator\"},\n\"wifiGateway\": {\"name\": \"JVA WiFi gateway\", \"slug\": \"jva-wifi-gateway\"},\n\"earthRod\": {\"name\": \"Copper earth rod (ask us on WhatsApp)\", \"slug\": \"\"},\n\"askBattery\": {\"name\": \"Replacement battery for your model (ask us on WhatsApp)\", \"slug\": \"\"}\n},\n\"symptoms\": [\n{\n\"id\": \"false-alarm\",\n\"label\": \"Alarm keeps going off but the fence looks fine\",\n\"needs\": [\"alarm\"],\n\"why\": \"The energizer alarms when the voltage coming back from the fence drops, or when voltage shows up on the earth line. Something is leaking power even if nothing looks broken.\",\n\"checks\": [\n{\"t\": \"Write down what the energizer shows\", \"d\": \"Note the voltage reading, which lights are on or flashing, and which zone is in alarm before you reset it. This is the first thing a technician will ask.\"},\n{\"t\": \"Check the backup battery age\", \"d\": \"If the battery is over two to three years old, or the alarms come during or just after power cuts, replace the battery first.\"},\n{\"t\": \"Walk the fence in daylight\", \"d\": \"Look for branches, creepers or grass touching any wire, and for wires that sag and touch each other, the wall or razor wire.\"},\n{\"t\": \"Walk it again after dark with the fence on\", \"d\": \"Do not touch anything. Look and listen for small blue sparks or sharp clicking at insulators and joins. A spark marks the fault.\"},\n{\"t\": \"Inspect the insulators\", \"d\": \"With the fence off, look for cracks, burn marks, snails, lizards and insect nests. Replace any insulator that is cracked or burnt.\"},\n{\"t\": \"Check joins and wire ends\", \"d\": \"Every join should be tight and free of rust. A loose join arcs and trips the alarm.\"},\n{\"t\": \"Check the undergate cable\", \"d\": \"Look where the cable goes into and comes out of the ground. Cracked or cut insulation there is a common leak.\"},\n{\"t\": \"Check the earth rods\", \"d\": \"Connections should be tight and not corroded. In the dry season, wet the ground around the rods and see if the alarms stop.\"},\n{\"t\": \"Measure the start and the far end\", \"d\": \"Use a fence tester at the start of the fence and at the far end. A big drop means the fault sits between the two points. Halve the distance and measure again to close in on it.\"}\n],\n\"parts\": [\"tester\", \"faultfinder\", \"battery\", \"winsul\", \"porcelain\", \"undergate\", \"earthRod\"],\n\"escalate\": \"The alarm continues after the fence line is clear and the battery is new, or the energizer still alarms when a technician disconnects the fence and loops the output straight back to the return terminals. That points to the energizer itself.\"\n},\n{\n\"id\": \"wet-alarm\",\n\"label\": \"Alarm goes off when it rains or in the early morning\",\n\"needs\": [\"alarm\"],\n\"why\": \"Rain and dew make dirty or cracked insulators and damp plants conduct. The fence leaks only while it is wet, so the fault hides on a dry afternoon.\",\n\"checks\": [\n{\"t\": \"Look for plants that only touch when wet\", \"d\": \"Wet branches and grass hang lower. Cut back anything within a hand's width of a wire.\"},\n{\"t\": \"Clean dirty insulators\", \"d\": \"With the fence off, wipe away dust, soot and cobwebs. A dirty film becomes a path to earth when it gets wet.\"},\n{\"t\": \"Replace cracked insulators\", \"d\": \"Hairline cracks hold water. Flex each suspect insulator gently and replace any that show a crack or a burn track.\"},\n{\"t\": \"Check clearance to the wall and razor wire\", \"d\": \"A wire that sits close to a wet wall, bracket or razor coil will arc across in rain. Re-tension or re-seat it.\"},\n{\"t\": \"Check the undergate cable and its joins\", \"d\": \"Joins must be sealed and above standing water. Look for damage where the cable enters the ground.\"},\n{\"t\": \"Check the energizer is dry\", \"d\": \"The unit should be under cover, with no water running down the cables into the housing.\"},\n{\"t\": \"Measure wet and dry\", \"d\": \"Take a tester reading on a dry afternoon and again on a wet morning. A large difference confirms a moisture leak on the fence line.\"}\n],\n\"parts\": [\"winsul\", \"porcelain\", \"undergate\", \"tester\"],\n\"escalate\": \"The alarms still come only in wet weather after suspect insulators are replaced and plants are cleared. Have a technician test the high-voltage cable between the energizer and the fence.\"\n},\n{\n\"id\": \"low-voltage\",\n\"label\": \"Low voltage on the fence or a weak shock\",\n\"why\": \"A healthy security fence typically reads above 6 kV. A lower reading means power is leaking to earth, the earthing is poor, or the energizer output is set low or is too small for the fence.\",\n\"checks\": [\n{\"t\": \"Measure near the energizer and at the far end\", \"d\": \"Use a fence tester. Low only at the far end points to a bad join or a leak along the line. Low everywhere points to a heavy leak, the earth, or the energizer.\"},\n{\"t\": \"Clear the fence line\", \"d\": \"Plants touching the wires are the most common cause. Clear the whole line, then measure again.\"},\n{\"t\": \"Check the earth rods\", \"d\": \"Tighten the connections, clean off corrosion, and wet the ground around the rods in dry weather. A poor earth gives a weak shock even when the reading looks fair.\"},\n{\"t\": \"Check joins along the line\", \"d\": \"Each join should be tight and clean. A rusty join chokes the power to everything after it.\"},\n{\"t\": \"Check the output setting\", \"d\": \"Some energizers have a low-power mode or an adjustable joule setting. Make sure it has not been turned down.\"},\n{\"t\": \"Check the backup battery\", \"d\": \"If the reading is only low during power cuts, the battery is weak.\"},\n{\"t\": \"Ask whether the fence has grown\", \"d\": \"If lines or length were added after installation, the energizer may now be too small for the fence.\"}\n],\n\"parts\": [\"tester\", \"faultfinder\", \"earthRod\", \"winsul\", \"battery\"],\n\"escalate\": \"The voltage is still low when a technician measures at the energizer terminals with the fence disconnected. The energizer needs a bench test.\"\n},\n{\n\"id\": \"dead\",\n\"label\": \"Energizer is completely dead: no lights, no clicking\",\n\"why\": \"A unit with no signs of life has usually lost both of its power sources, or has been switched off without anyone noticing.\",\n\"checks\": [\n{\"t\": \"Make sure it is switched on\", \"d\": \"Check the key, tag or keypad. Someone may have disarmed it.\"},\n{\"t\": \"Test the wall socket\", \"d\": \"Plug a phone charger or lamp into the same socket. Check the breaker if the socket is dead.\"},\n{\"t\": \"Check any plug-in transformer or adapter\", \"d\": \"If your model uses one, make sure it is pushed in firmly at both ends and is not cracked or burnt.\"},\n{\"t\": \"Check the battery connections\", \"d\": \"If your model gives access to the battery without opening the electronics, make sure the two terminals are tight and free of white or green corrosion.\"},\n{\"t\": \"Think about the battery age\", \"d\": \"After a long power cut an old battery can go completely flat. If it is over three years old, replace it.\"},\n{\"t\": \"Think about recent storms\", \"d\": \"If it died during or just after a storm, use the lightning checks instead.\"}\n],\n\"parts\": [\"battery\"],\n\"escalate\": \"The socket has power and the battery is new, but the unit still shows nothing. Bring it to the shop for a bench test. Do not open the high-voltage section.\"\n},\n{\n\"id\": \"no-output\",\n\"label\": \"Energizer is on and clicking but there is no shock on the fence\",\n\"why\": \"The energizer is making pulses, but they are not reaching the fence or are being shorted straight to earth.\",\n\"checks\": [\n{\"t\": \"Measure, do not touch\", \"d\": \"Use a fence tester on the fence close to where the cable from the energizer joins it.\"},\n{\"t\": \"Check any cut-out switch\", \"d\": \"If a cut-out or isolator switch is fitted between the energizer and the fence, make sure it is on.\"},\n{\"t\": \"Check both ends of the cable from the energizer\", \"d\": \"With the energizer off, check the cable is firmly connected at the energizer terminals and at the fence, with no corrosion or broken strands.\"},\n{\"t\": \"Look for a dead short near the start\", \"d\": \"A live wire touching an earth wire, a bracket, the wall or razor wire close to the energizer will drop the whole fence to nothing.\"},\n{\"t\": \"Look for a broken wire\", \"d\": \"A snapped line or a failed join near the start leaves everything after it dead.\"},\n{\"t\": \"Check the output setting\", \"d\": \"Make sure the unit is not in a low-power or standby mode.\"}\n],\n\"parts\": [\"tester\", \"faultfinder\", \"undergate\", \"htwire\", \"strainer\"],\n\"escalate\": \"A technician measures no voltage at the energizer terminals with the fence disconnected, even though the unit is clicking. The output stage has failed.\"\n},\n{\n\"id\": \"mains-battery\",\n\"label\": \"Works on battery but faults on mains, or dies when power goes out\",\n\"needs\": [\"backup\"],\n\"why\": \"The energizer has two power sources. Which one it misbehaves on tells you where to look.\",\n\"checks\": [\n{\"t\": \"Work out which way round it is\", \"d\": \"Does it die when the power goes out, or does it run fine on battery and only fault when mains is on?\"},\n{\"t\": \"If it dies in power cuts: replace the battery\", \"d\": \"The backup battery is no longer holding charge. This is the usual cause after two to three years.\"},\n{\"t\": \"If it faults on mains: try another socket\", \"d\": \"Plug it directly into a different wall socket, with no extension lead or multi-plug.\"},\n{\"t\": \"Check any plug-in transformer\", \"d\": \"If your model uses one, look for cracks, heat damage or a loose lead.\"},\n{\"t\": \"Check where the fence earth rods are\", \"d\": \"Fence earth rods should be a couple of metres or more from the house electrical earth. If they share a spot, mains noise can upset the energizer.\"},\n{\"t\": \"Note whether your power is unstable\", \"d\": \"If lights dim or flicker when the fault happens, the supply is the problem. A surge protector on the energizer supply helps.\"}\n],\n\"parts\": [\"battery\"],\n\"escalate\": \"The fault follows the unit to a known good socket. The charging or power supply circuit needs a technician.\"\n},\n{\n\"id\": \"battery-warning\",\n\"label\": \"Low battery or service warning, or the unit keeps beeping\",\n\"needs\": [\"backup\", \"solar\"],\n\"why\": \"The energizer is telling you its battery is not holding enough charge, or is not being charged.\",\n\"checks\": [\n{\"t\": \"Check it is getting charge\", \"d\": \"On a mains unit, confirm the socket has power. On a solar unit, confirm the panel is clean, in full sun and connected.\"},\n{\"t\": \"Give it time after a long outage\", \"d\": \"After a long power cut or several cloudy days, allow a full day of charging before judging the battery.\"},\n{\"t\": \"Check the battery age\", \"d\": \"Most backup batteries last two to three years. If yours is older, replace it.\"},\n{\"t\": \"Check the battery terminals\", \"d\": \"If your model gives access to the battery, make sure the terminals are tight and clean.\"},\n{\"t\": \"Fit the same type and size\", \"d\": \"Read the label on the old battery and match the voltage and amp-hours.\"}\n],\n\"parts\": [\"battery\"],\n\"escalate\": \"The warning returns within a day or two of fitting a new battery. The charger is not working and the unit needs a bench test.\"\n},\n{\n\"id\": \"lightning\",\n\"label\": \"Stopped working after lightning or a power surge\",\n\"why\": \"A surge can come down the mains cable or along the fence itself. The damage is often on whichever side had no protection.\",\n\"checks\": [\n{\"t\": \"Switch off and unplug\", \"d\": \"Disconnect the unit from the wall before you look at anything.\"},\n{\"t\": \"Look and smell for burning\", \"d\": \"Black marks, a melted case or a burnt smell mean the unit should not be powered up again. Go straight to the last step.\"},\n{\"t\": \"Check the socket and other appliances\", \"d\": \"If other things on the same circuit also died, the surge came through the mains.\"},\n{\"t\": \"Check any plug-in transformer or surge protector\", \"d\": \"These are designed to fail first. If yours is dead or burnt, replace it before judging the energizer.\"},\n{\"t\": \"Inspect the fence\", \"d\": \"Look for melted insulators and burnt joins, mostly near where the cable from the energizer meets the fence.\"},\n{\"t\": \"Fit protection before you switch back on\", \"d\": \"A lightning arrestor or diverter on the fence side needs its own earth rod, separate from the energizer earth. Add a surge protector on the mains side.\"}\n],\n\"parts\": [\"arrestor\", \"earthRod\", \"winsul\"],\n\"escalate\": \"There are burn marks, or the unit is still dead after the transformer or surge protector is replaced. Bring it in for repair or replacement.\"\n},\n{\n\"id\": \"gate\",\n\"label\": \"Alarm triggers when the gate opens or closes\",\n\"needs\": [\"alarm\"],\n\"why\": \"The fence circuit crosses the gate through contacts or an undergate cable. If the gate does not close back onto its contacts cleanly, the circuit breaks and the alarm sounds.\",\n\"checks\": [\n{\"t\": \"Check whether it is meant to\", \"d\": \"Some energizers have a gate input that alarms if the gate stays open. If the alarm only sounds when the gate is left open, that is the feature working.\"},\n{\"t\": \"Check the gate contacts line up\", \"d\": \"With the gate closed, the contacts should meet squarely and firmly. A gate that has dropped on worn wheels will miss them.\"},\n{\"t\": \"Clean the contact faces\", \"d\": \"With the fence off, clean off rust, paint and dirt so the faces touch metal to metal.\"},\n{\"t\": \"Check the undergate cable\", \"d\": \"Look for damage at both ends where it comes out of the ground and where it joins the fence.\"},\n{\"t\": \"Check the wires on the gate itself\", \"d\": \"Fence wires on the gate should not touch the gate frame or the wall as the gate moves.\"}\n],\n\"parts\": [\"gateContact\", \"undergate\"],\n\"escalate\": \"The contacts meet cleanly and the cable is sound, but the alarm still follows the gate. The gate input or its wiring needs a technician.\"\n},\n{\n\"id\": \"access\",\n\"label\": \"Cannot switch it on or off: tag, key, keypad or remote not responding\",\n\"needs\": [\"access\"],\n\"why\": \"The energizer may be fine and only its control has failed, or the unit may have lost power and the control has nothing to talk to.\",\n\"checks\": [\n{\"t\": \"Check the energizer has power\", \"d\": \"If there are no lights at all, use the checks for a dead energizer instead.\"},\n{\"t\": \"Tag: hold it flat on the marked spot\", \"d\": \"Hold the tag still against the tag area for a second or two. Try the spare tag if you have one.\"},\n{\"t\": \"Key: turn it fully, do not force it\", \"d\": \"Try the spare key. A worn key or a stiff switch needs replacing, not force.\"},\n{\"t\": \"Keypad: check the display and the cable\", \"d\": \"A blank keypad has usually lost its cable connection to the energizer. Look for damage along the cable run.\"},\n{\"t\": \"Remote: replace its battery\", \"d\": \"A weak remote battery shortens the range before it stops working completely.\"}\n],\n\"parts\": [],\n\"escalate\": \"The control is confirmed dead, or a keypad code has been lost. Send us the model on WhatsApp and we will advise on a replacement or a reset.\"\n},\n{\n\"id\": \"noise\",\n\"label\": \"Loud clicking or sparks on the fence, or interference on radio, TV or internet\",\n\"why\": \"A soft, steady tick at the energizer is normal. A loud snap out on the fence is power jumping a gap, and that same arc is what causes interference.\",\n\"checks\": [\n{\"t\": \"Find the spark after dark\", \"d\": \"With the fence on, walk the line without touching it. Look for a blue flash and listen for the snap.\"},\n{\"t\": \"Fix what the spark is jumping from\", \"d\": \"With the fence off, replace the cracked insulator, tighten the loose join, or move the wire away from the metal it is arcing to.\"},\n{\"t\": \"Clear plants\", \"d\": \"Green growth close to a wire draws a small arc on every pulse.\"},\n{\"t\": \"Check the earth rods\", \"d\": \"Poor earthing makes interference worse. Tighten and clean the connections.\"},\n{\"t\": \"Separate the fence cable from other cables\", \"d\": \"The cable from the energizer to the fence should not run alongside phone, TV, internet or alarm cables. Move them apart.\"}\n],\n\"parts\": [\"winsul\", \"porcelain\", \"earthRod\", \"tester\"],\n\"escalate\": \"The interference continues with no visible arcing and a sound earth. Have a technician check the cable route and the energizer earth.\"\n},\n{\n\"id\": \"solar\",\n\"label\": \"Solar energizer is weak, or off by morning\",\n\"needs\": [\"solar\"],\n\"why\": \"A solar unit has to store enough power by day to run the fence all night. A dirty panel, shade, an old battery or a leaking fence all eat into that.\",\n\"checks\": [\n{\"t\": \"Clean the panel\", \"d\": \"Dust and bird droppings cut charging sharply. Wipe the panel with water and a soft cloth.\"},\n{\"t\": \"Check for shade through the whole day\", \"d\": \"Trees grow and new buildings go up. The panel needs open sky from morning to late afternoon.\"},\n{\"t\": \"Check the tilt\", \"d\": \"A slight tilt lets rain wash the panel. A panel lying dead flat collects dirt.\"},\n{\"t\": \"Check the panel cable\", \"d\": \"Look for loose plugs, corrosion and cable chewed by animals.\"},\n{\"t\": \"Clear the fence line\", \"d\": \"Plants on the wires drain the battery faster every night.\"},\n{\"t\": \"Measure at dusk and at dawn\", \"d\": \"A good reading at dusk that has collapsed by dawn points to the battery.\"},\n{\"t\": \"Think about the weather and the battery age\", \"d\": \"Several cloudy days in a row will run any unit down. If it also struggles in clear weather and the battery is over two to three years old, replace the battery.\"}\n],\n\"parts\": [\"tester\", \"askBattery\"],\n\"escalate\": \"The panel is clean, in full sun and connected, the battery is new, and the unit still fades overnight. The charge controller needs a bench test.\"\n},\n{\n\"id\": \"smart\",\n\"label\": \"App, SMS or WiFi alerts are not coming through\",\n\"needs\": [\"smart\"],\n\"why\": \"The fence and the alerts are two separate things. Confirm the fence is working at the unit first, then look at the link to your phone.\",\n\"checks\": [\n{\"t\": \"Check the fence at the unit\", \"d\": \"If the energizer itself shows a fault, pick that problem from the list instead.\"},\n{\"t\": \"GSM: check the SIM\", \"d\": \"Confirm the line has airtime or a data bundle and is still active. A SIM that goes unused for months can be switched off by the network.\"},\n{\"t\": \"GSM: check signal where the energizer sits\", \"d\": \"Hold a phone on the same network next to the unit and check the signal bars.\"},\n{\"t\": \"WiFi: check the router and password\", \"d\": \"A changed WiFi name or password disconnects the unit. Most of these modules only join 2.4 GHz networks.\"},\n{\"t\": \"WiFi: check the distance\", \"d\": \"If the energizer is far from the router or behind thick walls, the link will drop. Move the router closer or add a repeater.\"},\n{\"t\": \"Check your phone\", \"d\": \"Allow notifications for the app and switch off battery saver for it.\"},\n{\"t\": \"Restart the module\", \"d\": \"Power the WiFi or GSM module off and on again as the manual describes, then pair it again if needed.\"}\n],\n\"parts\": [],\n\"escalate\": \"The SIM, signal, WiFi and phone settings are all good and the unit still sends nothing. Send us the model on WhatsApp.\"\n}\n],\n\"families\": [\n{\n\"id\": \"nemtek-druid\",\n\"label\": \"Nemtek Druid\",\n\"models\": \"Druid 13 LCD, Druid 15 LCD, Druid 18, Druid 114\",\n\"tags\": [\"alarm\", \"backup\", \"access\"],\n\"note\": \"The LCD shows the fence voltage, and its background colour changes with the fence condition. Note the colour and the reading before you start. Walk test mode lets you check the fence section by section.\",\n\"bySymptom\": {\n\"access\": {\"note\": \"The Druid is controlled with a magnetic tag, or an optional keypad.\", \"parts\": [\"nemtekTag\"]},\n\"lightning\": {\"parts\": [\"nemtekDiverter\"]}\n}\n},\n{\n\"id\": \"nemtek-merlin\",\n\"label\": \"Nemtek Merlin\",\n\"models\": \"Merlin 4i, Merlin 28 (2 zone), Merlin Stealth M25s\",\n\"tags\": [\"alarm\", \"backup\", \"access\"],\n\"note\": \"Status shows on the front panel lights, or on the keypad for models supplied with one. On the 2-zone Merlin 28, note which zone is in alarm.\",\n\"bySymptom\": {\n\"battery-warning\": {\"note\": \"On Merlin units a service alarm is often the backup battery. Check it before anything else.\"},\n\"access\": {\"parts\": [\"nemtekTag\"]},\n\"lightning\": {\"parts\": [\"nemtekDiverter\"]}\n}\n},\n{\n\"id\": \"nemtek-wizord\",\n\"label\": \"Nemtek Wizord\",\n\"models\": \"Wizord 2, Wizord 4i\",\n\"tags\": [\"alarm\", \"backup\"],\n\"note\": \"Status shows on the front panel lights. Note which lights are on, off or flashing before you start.\",\n\"bySymptom\": {\n\"lightning\": {\"parts\": [\"nemtekDiverter\"]}\n}\n},\n{\n\"id\": \"hammer-ace\",\n\"label\": \"Hammer Ace\",\n\"models\": \"Ace 100, Ace 200\",\n\"tags\": [\"alarm\", \"backup\", \"access\"],\n\"note\": \"Switched with the on-board key, or an optional LED or LCD keypad or remote keyswitch. The Ace monitors both the live line and the earth line.\",\n\"bySymptom\": {\n\"low-voltage\": {\"note\": \"The Ace has an adjustable output with 10 joule stages. A low setting looks exactly like a weak fence, so check the setting first.\"},\n\"access\": {\"parts\": [\"hammerKey\", \"hammerKeyswitch\"]},\n\"lightning\": {\"parts\": [\"hammerSurge\"]},\n\"mains-battery\": {\"parts\": [\"hammerSurge\"]}\n}\n},\n{\n\"id\": \"hammer-ez\",\n\"label\": \"Hammer EZ\",\n\"models\": \"EZ 630, EZ 640, EZ 680\",\n\"tags\": [\"alarm\", \"backup\", \"access\"],\n\"note\": \"Switched with the on-board key. Note which panel lights are on or flashing before you start.\",\n\"bySymptom\": {\n\"access\": {\"parts\": [\"hammerKey\", \"hammerKeyswitch\"]},\n\"dead\": {\"parts\": [\"hammerTransformer\"]},\n\"lightning\": {\"parts\": [\"hammerSurge\", \"hammerTransformer\"]},\n\"mains-battery\": {\"parts\": [\"hammerSurge\", \"hammerTransformer\"]}\n}\n},\n{\n\"id\": \"hammer-cps\",\n\"label\": \"Hammer CPS\",\n\"models\": \"CPS 6000 (1 zone), CPS 6002 (2 zone), CPS 6004 (4 zone)\",\n\"tags\": [\"alarm\", \"backup\", \"access\"],\n\"note\": \"On the zoned units, note which zone is in alarm. That tells you which section of fence to walk.\",\n\"bySymptom\": {\n\"access\": {\"parts\": [\"hammerKey\", \"hammerKeyswitch\"]},\n\"dead\": {\"parts\": [\"hammerTransformer\"]},\n\"lightning\": {\"parts\": [\"hammerSurge\", \"hammerTransformer\"]},\n\"mains-battery\": {\"parts\": [\"hammerSurge\", \"hammerTransformer\"]}\n}\n},\n{\n\"id\": \"jva-z\",\n\"label\": \"JVA Z series and QT13\",\n\"models\": \"Z13, Z14, Z18, Z28 (2 zone), QT13\",\n\"tags\": [\"alarm\", \"backup\", \"access\", \"smart\"],\n\"note\": \"The LCD models show the fence voltage on the display. On the 2-zone Z28, note which zone is in alarm. A JVA keypad or WiFi gateway can be added for remote status.\",\n\"bySymptom\": {\n\"smart\": {\"note\": \"This applies only if a JVA WiFi gateway is fitted to your energizer.\", \"parts\": [\"wifiGateway\"]},\n\"lightning\": {\"parts\": [\"jvaDiverter\"]}\n}\n},\n{\n\"id\": \"jva-mb\",\n\"label\": \"JVA MB IP energizers\",\n\"models\": \"MB8, MB16\",\n\"tags\": [\"backup\", \"smart\"],\n\"note\": \"These run on mains or battery and report the fence to a phone app. Read the app first, then confirm the voltage at the fence with a tester.\",\n\"bySymptom\": {\n\"lightning\": {\"parts\": [\"jvaDiverter\"]},\n\"battery-warning\": {\"note\": \"These units can run from an external battery. Match the replacement to the battery already fitted.\"}\n}\n},\n{\n\"id\": \"jva-sv\",\n\"label\": \"JVA SV solar\",\n\"models\": \"SV2, SV5, SV10, SV20\",\n\"tags\": [\"solar\"],\n\"note\": \"Solar units supplied with their own panel. Start with the panel, then the battery, then the earth.\",\n\"bySymptom\": {\n\"lightning\": {\"parts\": [\"jvaDiverter\"]}\n}\n},\n{\n\"id\": \"stafix\",\n\"label\": \"Stafix\",\n\"models\": \"X3, X6i, X12i, X18i, M63R, 46000W\",\n\"tags\": [],\n\"note\": \"Farm and wildlife energizers for long fence runs. Judge them by the voltage measured on the fence. If the unit shows a fault code, photograph it before you switch off.\",\n\"bySymptom\": {}\n},\n{\n\"id\": \"lanstar-p\",\n\"label\": \"Lanstar P series\",\n\"models\": \"P200, P500, P1000, P1200\",\n\"tags\": [\"alarm\", \"backup\", \"access\"],\n\"note\": \"Note what the display or panel lights show before you reset the unit.\",\n\"bySymptom\": {}\n},\n{\n\"id\": \"lanstar-solar\",\n\"label\": \"Lanstar solar smart energizer\",\n\"models\": \"Solar powered, with WiFi and GSM remote control\",\n\"tags\": [\"alarm\", \"solar\", \"smart\"],\n\"note\": \"This unit runs from its solar panel and reports to your phone. 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You get the checks to run, in order, and the parts that usually fix it. Before you [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_exactmetrics_skip_tracking":false,"footnotes":"","rank_math_title":"","rank_math_description":"","rank_math_canonical_url":"","rank_math_focus_keyword":""},"class_list":["post-2530","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/patsecuritysolutions.co.ke\/shop\/wp-json\/wp\/v2\/pages\/2530","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/patsecuritysolutions.co.ke\/shop\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/patsecuritysolutions.co.ke\/shop\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/patsecuritysolutions.co.ke\/shop\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/patsecuritysolutions.co.ke\/shop\/wp-json\/wp\/v2\/comments?post=2530"}],"version-history":[{"count":1,"href":"https:\/\/patsecuritysolutions.co.ke\/shop\/wp-json\/wp\/v2\/pages\/2530\/revisions"}],"predecessor-version":[{"id":2531,"href":"https:\/\/patsecuritysolutions.co.ke\/shop\/wp-json\/wp\/v2\/pages\/2530\/revisions\/2531"}],"wp:attachment":[{"href":"https:\/\/patsecuritysolutions.co.ke\/shop\/wp-json\/wp\/v2\/media?parent=2530"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}